A good example of customer care at the airport

These guys are driven by their care for the customer in everthing they do, which is excellent.

Sign at Brisbane Airport

But it left me a little confused. Can anyone explain customer care and the link to empty service desks again?

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About James King

I coach organisations in how to better make use of the untapped talent they have in their people and to explore new ways of understanding and solving new and old problems I live in Sydney with my wife and daughter and have no real hobbies beyond the usual boring ones of reading, writing and watching tv.
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