Yet another reminder that the future is already here

I was running a workshop on continuous improvement and lean approaches yesterday.

One of the examples I like to use in explaining effective processes is to talk about coffee shops and the way they serve (hopefully) good quality quickly to a large number of people.

So I was amazed to find in the coffee shop where I got my coffee that I could pay via SMS. So I order my coffee and then instead of giving them cash I just sms a particular number with “pay ___ $x”.

Its a small coffee shop at a train station so I was amazed that they had this technology set up. But then I remembered that they don’t need to build the technology, they just need to exploit it.


About James King

I coach organisations in how to better make use of the untapped talent they have in their people and to explore new ways of understanding and solving new and old problems I live in Sydney with my wife and daughter and have no real hobbies beyond the usual boring ones of reading, writing and watching tv.
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