I was running a workshop on continuous improvement and lean approaches yesterday.
One of the examples I like to use in explaining effective processes is to talk about coffee shops and the way they serve (hopefully) good quality quickly to a large number of people.
So I was amazed to find in the coffee shop where I got my coffee that I could pay via SMS. So I order my coffee and then instead of giving them cash I just sms a particular number with “pay ___ $x”.
Its a small coffee shop at a train station so I was amazed that they had this technology set up. But then I remembered that they don’t need to build the technology, they just need to exploit it.