Monthly Archives: July 2009

Another customer service improvement opportunity

Since we live in Australia, we use Australia Post to deliver our mail. We have generally been really happy with them, even if we take them for granted.  So when our mail seemed to be disappearing in the post (someone … Continue reading

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BAs on Agile projects

You might have already read Shane Hastie’s article on analysts and agile project approaches.  He commented that it might be a good idea to have a BA on an agile project. Some of the responses he got were supportive … Continue reading

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Finally got my Masters degree

Hey world Way back around 1916 I began studying my Masters of Business and Technology with the Australian School of Business (UNSW).  My first subject was on Nes Communications techniques – using telegraph and semaphore technologies. It is an … Continue reading

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New blog

Hey guys Just in case you are short of blogs to read -I have now joined the elite celebrities as a contributor on the following blog:

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